Compassion

Residents at Waterloo Care Home have reached a stage in life where a higher level of care may be required, and our staff are selected for their blend of compassion and dedication.

Kindness

A smile costs nothing and holds immeasurable value. Our staff consistently go the extra mile to cultivate a joyful and inclusive living and working environment.

 Dignity

We constantly bear in mind that our residents possess a lifetime of diverse experiences and knowledge. Recognizing and comprehending an individual’s past plays a pivotal role in delivering the best care possible. At Waterloo Care Home, each resident is treated with the utmost respect and dignity.

 Integrity

We are an organisation firmly grounded in honesty and principles. Sincerity and fairness are the guiding principles for our staff in delivering care, ensuring our residents receive the best possible attention.

 Transparency

It is imperative that care homes operate transparently, both in their management and in the daily lives of residents. Our open-door policy encourages family members to visit at any time of the day, making them an integral part of the Waterloo Care Home family.

 Professionalism

We understand that, despite our working within a home environment, professionalism must remain paramount. We are unwavering in our commitment to serving the residents who have entrusted us with their care.

 The Friends and Family Test

Adopting the single-question test used by the NHS to evaluate work environments, we have integrated it into our care homes.

We pose a straightforward question to ourselves: ‘Would the care you have just provided be deemed acceptable for a friend or family member in need of similar care?’