If you do not see an answer below please contact us.


Dementia and age can strain families.

Our care enables families to focus on their relationships.


Our staff are professional when they need to be, but always friendly.

Residents of our homes will always be met with a smile.



Waterloo is located in a beautiful area of Bidford, Alcester.

Residents enjoy a green and quiet place to live.

How to Choose a Residential Care Home?

Choosing the right care home!

If you’re wondering how to select the appropriate care home, we recommend visiting each home you’re considering and having a trial period before making a commitment.

For further guidance, we suggest referring to the Alzheimer’s Society’s guide, which is linked below.

We believe in the significance of making informed decisions, whether you choose our facility or another. That’s why we’ve compiled our own guide to choosing a care home, drawing from the experiences of families who have been a part of our care homes since 1991.

What Happens When the Money Runs Out?

We have never asked anyone to leave the home in such a situation. If financial concerns arise, we work collaboratively with the family to find a solution.

What Professional Help is Available at the Home?

Our goal is to support residents in remaining at the home throughout their lives with the assistance of professional advisors, including a GP, District Nurses, MacMillan Nurses, and a Community Psychiatric team.

What Services Do We Provide?

For details on the services we offer, please refer to our services page. Go Here!!

What Facilities Do We Have?

Explore our facilities page for comprehensive information about the amenities we provide. Go Here!

How Do We Help Residents Settle In?

Residents are encouraged to bring fire-retardant furniture, personal mementoes, pictures, and photographs to make their transition smoother. We find that these personal touches can significantly aid in the settling-in process.

Why not try an overnight stay?

We offer potential residents a complimentary overnight stay, allowing them to experience firsthand if our Home is the right fit. Don’t hesitate to get in touch with us to arrange this.

What Medical Support is Available at Waterloo Care Home?

At all our care homes, we maintain vigilant monitoring of residents for any physical or mental changes.

We can register each resident with a GP and regularly host various healthcare professionals.

This includes visits from the District Nurse, Macmillan Nurses, a Dietician, a Speech and Language Therapist, an optometrist, a chiropodist, and dentists.

We can also facilitate massage therapy and acupuncture at an additional cost.

Can I Discuss a Problem at the Home with Someone?

Please reach out to us as soon as possible.

At Waterloo Care Hom, we prioritise the well-being of our residents above all else, which is why we strive for total transparency.

Visitors are encouraged to drop in at any time, even unannounced if they prefer. We have a clear complaints procedure, and our manager welcomes feedback, both positive and concerning.