A BETTER HOME

Waterloo is fully equipped with everything a resident might need and more.

Moving in with us means residents can focus on enjoying life.

A BETTER LIFE

Dementia and age can strain families.

Our care enables families to focus on their relationships.

A PLACE OF FRIENDSHIP

Our staff are professional when they need to be, but always friendly.

Residents of our homes will always be met with a smile.

 

TRANQUIL, CARING & SECURE

Waterloo is located in a beautiful area of Bidford, Alcester.

Residents enjoy a green and quiet place to live.

About Us

Waterloo Care Home is owned by Husband and Wife team Mark a doctor and Debra a nurse, both with extensive experience in elderly residential care.

Waterloo Care home is operated within the following core values and standards:

Compassion

Residents at Waterloo Care Home have reached a stage in life where a higher level of care may be required and our staff are chosen for their combination of compassion and commitment.

Kindness

A smile costs nothing and means everything. Our staff always go the extra mile to make the home a happy and inclusive place to live and work.

Dignity

We will always remember that our residents have a whole lifetime of difference experiences and knowledge. Knowing and understanding an individual’s past plays a vital role in providing the best care possible. At Waterloo Care Home we treat each resident with utmost respect and dignity.

Integrity

We are an organisation that stands on our honesty and our principles. Sincerity and fairness guide our staff in the care they deliver, ensuring that our residents get the best possible care.

Transparency

It is vital that care homes are transparent, both in how they are run and how the residents live each day. We encourage family members to visit at any time of the day with our open door policy and to be part of the Waterloo Care Home family.

Professionalism

We recognise that even though we work in a home environment, we must remain professional. We are always there to serve the residents who have chosen us as their carers.

The Friends and Family Test

Used by the NHS to assess work environments, we have adopted this single-question test for our care homes. We ask ourselves simply ‘Would the care you have just given be acceptable for a friend or family member who needs similar care?’